Electronic Claims Filing System

Trilogy provided critical java development support for this software engineering project involving the integration of a COTS solution for the development, enhancement and implementation of a Document Composition Solution. The Electronic Claim Filing (ECF) application for insurance adjusters at our client, a large insurance company  eliminates the need for a paper file system and maintains records electronically. An additional solution was developed to integrate the ECF to write various documents to its customers.


The ECF application was integrated with a COTS Java based document composition software used by the Claims department for a letter writing solution.  With this software the adjusters can use the application to send letters, and notices to their customers. Since the application is integrated within ECF, the adjusters have the capability to create letters and documents for a claim without having to manually key in all the claim related information.

This is a Java based application and runs on WebSphere. It uses a SQL database to store all the letter templates and transaction history related information. It uses MQ for communications within the different application modules and external applications. It also makes use of JSPs for the application’s user interface. It uses LDAP for user authentication to the application.

Trilogy provided critical java development support in order to integrate the third party software, write new interfaces and provide back-end support for the Letter-Writing Application. We supported the design and development of a batch/automated solution which required no manual interaction to generate letters.   Trilogy performed trouble shooting and resolution of production issues.  We worked with the vendor on defects and enhancements for the product.  Guidance and training to new users was provided as well.

Objectives Satisfied:

The functionality needed was not part of the vendor product, but is now successfully implemented in production and widely used.